Frequently Asked Questions

Is Plate IQ notified when I flag an invoice?
The answer is NO. Flagging an invoice is for internal use ONLY. Flagging an invoice will NOT notify the plate IQ team.  The history tab of invoice...
Wed, Sep 26, 2018 at 2:21 PM
How do I check the user who uploaded an invoice?
You can access the invoice information in the invoice HISTORY tab. The history tab will also display: - Flagged reasons and Resolution comments f...
Wed, Apr 1, 2020 at 10:39 AM
How do I change the Location on the Invoice?
If uploaded to an incorrect Location you can edit either during or after processing. If still processing, the uploaded invoice will appear in the Uploads...
Thu, Mar 21, 2019 at 10:30 AM
How do I get the Invoice Link?
To Share the Invoice Link with Support or internally, please follow the below. Open the invoice. Click on More Finally, click on Copy Link to Invoi...
Thu, Mar 21, 2019 at 10:39 AM
How can I Verify an Invoice?
When Invoices fall under your Needs Attention tab, once corrected it may require you to manually verify the invoice.  Once details are entered, you w...
Wed, Apr 1, 2020 at 10:54 AM
How to merge invoice images?
Many vendors send multi-page invoices where each page does not list the invoice number, or each page does list random billing numbers, making it impossible ...
Thu, Mar 21, 2019 at 11:12 AM
How Can I Find Invoices?
To search for an invoice, enter the invoice number, vendor name, or item name in the search box at the top of the Invoices screen:  However, for ...
Thu, Mar 21, 2019 at 11:23 AM
How do I Create an Invoice?
Sometimes you have an expense you want to record, but no invoice to upload. In those cases, you can create an invoice on the fly right in Plate IQ.  In ...
Fri, Mar 26, 2021 at 1:16 PM
How do I add a Vendor to an Invoice?
If the Vendor is unclear or missing an Address, the Team will not be able to process the Invoice. You will need to manually enter the Vendor in these c...
Thu, Mar 21, 2019 at 11:54 AM
How do I recover a deleted or archived invoice?
If you Delete an Invoice by mistake, you can always reach out to support@plateiq.com to recover the invoice. You can go to your Vendor Center and under I...
Thu, Mar 21, 2019 at 9:59 AM