Helpdesk

Invoices 4

• Uploading invoices
• Processing invoices
• Editing invoices
• Why do some of my invoices show the GL dropdown while others don't?

Frequently Asked Questions 12

• Is Plate IQ notified when I flag an invoice?
• How do I check the user who uploaded an invoice?
• How do I change the Location on the Invoice?
• How do I get the Invoice Link?
• How can I Verify an Invoice?

View all 12

Uploading - Processing Invoices 13

• How do I Upload Invoices?
• Invoice Approval
• How do I ensure my invoices were properly uploaded to Plate IQ?
• Why is the number of invoices in the "Uploads" tab greater than the number of Invoices I uploaded?
• Why are my invoices in "Uploads" queue displaying incorrect or missing information?

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Needs Attention Invoices 16

• Accounting - Missing Vendor Mapping
• Blank Page
• Invoice Total doesn't match Item Total
• Missing Tax Information for Some Items
• Mismatch between Invoice Tax Total and Line Item Tax

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Invoice Line Items 3

• Why do some of my SKUs start with "PIQ"?
• Who can edit Items?
• When editing items, what's the difference between "Always map to updated item" and "Replace Item only this time"?

Flagged Invoices 5

• Flagging Invoices
• Is the Plate IQ team notified when I flag an invoice?
• How do I resolve a flag?
• QuickBooks Export Failure Flags - General
• QuickBooks Export Failure Flag - How to add and edit net terms

Previously Purchased Items 2

• Why are Previously Purchased Items in the Invoice Details screen?
• Why do some of my items show Previously Purchased Items when I first open the invoice, but not the others?

Line Item Highlights 2

• Why do only some of my invoices show "Line Item Highlights" on the invoice image?
• Ctuit Inventory Mapping