Frequently Asked Questions

Is there a limit to ACH transactions?
Yes. ACH transactions through Plate IQ are limited to $30,000. If you create a payment for a higher amount, the system will automatically send the payment a...
Thu, Dec 5, 2019 at 3:43 PM
Can I see when a vendor has cashed a check within Plate IQ?
No. Plate IQ sends checks from your bank account, not through a Plate IQ clearing account. You can see through your bank's portal or on your bank state...
Wed, Mar 13, 2019 at 2:58 PM
How do I get charged for the checks I send out?
There are 2 scenarios: 1. For Plate IQ legacy, the check charges will be added to your monthly Plate IQ invoice. 2. There are no fees for Bill Pay unl...
Thu, Oct 8, 2020 at 7:25 PM
When I approve a new check run or payment, is my account debited immediately?
ACH payments are debited immediately from your account. Check payments are just like checks you would send manually. They will not be debited from your acco...
Wed, Mar 13, 2019 at 3:00 PM
Can I customize the signature on my checks?
Yes. Please send a clear copy of your signature to your account manager or Plate IQ Support and we can update the signature that is printed on your checks.
Wed, Mar 13, 2019 at 3:02 PM
Do you support PositivePay?
Yes, for certain banks. We can produce a file for Chase and Bank of America that you can upload to your portal manually. We also support a more direct integ...
Wed, Mar 13, 2019 at 3:04 PM
How long do payments take to reach vendors?
Below are the default timeframes and dollar limits for Plate IQ Bill Pay. Individual accounts may have different thresholds. CheckACHVirtual Card How l...
Fri, Mar 26, 2021 at 2:06 PM
Does Plate IQ take possession of funds?
No. Plate IQ does not take possession of funds when paying via check or ACH.
Wed, Mar 13, 2019 at 3:23 PM
How can I include a vendor account number on my check?
The vendor account number as configured in Vendors->Accounting->Accounting->Location Account Number will be included on the check stub. If you woul...
Wed, Mar 13, 2019 at 4:02 PM
Does Plate IQ know when the vendor has received a check?
No. Checks are sent via USPS. We do not know when the vendor receives a check. If USPS returns the payment, it would be sent to the return address provided ...
Wed, Mar 13, 2019 at 4:00 PM