Frequently Asked Questions

Is There A Limit To ACH Transactions?
Yes. ACH transactions through Ottimate are limited to $75,000. If you create a payment for a higher amount, the system will automatically send the payment a...
Thu, Feb 29, 2024 at 5:38 PM
Can I see when a vendor has cashed a check within Plate IQ?
No. Plate IQ sends checks from your bank account, not through a Plate IQ clearing account. You can see through your bank's portal or on your bank statem...
Wed, Mar 13, 2019 at 2:58 PM
When I approve a new check run or payment, is my account debited immediately?
Payments will be processed by check run. ACH: Payments are debited immediately from your account. ACH will pull one transaction from your account per...
Thu, May 18, 2023 at 10:34 AM
Can I Customize The Signature On My Checks?
Yes, follow the steps below to customize the signature on your checks. Click on Settings on your Home page. In the Settings menu on the left-hand side...
Wed, Feb 28, 2024 at 9:36 PM
Do You Support PositivePay?
Yes, for certain banks. We can produce a file for Chase and Bank of America that you can upload to your portal manually. We also support a more direct integ...
Wed, Feb 28, 2024 at 9:35 PM
How Long Do Payments Take To Reach Vendors?
Below are the default timeframes and dollar limits for Ottimate VendorPay. Individual accounts may have different thresholds. CheckACHVirtual Card How ...
Wed, Feb 28, 2024 at 9:43 PM
Does Ottimate Take Possession Of Funds?
No. Ottimate does not take possession of funds when paying via check or ACH.
Thu, Feb 29, 2024 at 5:41 PM
How Can I Include A Vendor Account Number On My check?
The vendor account number as configured in Vendors->Accounting -> Accounting -> Location Account Number will be included on the check stub. If you ...
Wed, Feb 28, 2024 at 9:31 PM
Does Plate IQ Know When The Vendor Has Received A Check?
No. Checks are sent via USPS. We do not know when the vendor receives a check. If USPS returns the payment, it would be sent to the return address provided ...
Wed, Feb 28, 2024 at 9:32 PM
How Can I Change A Vendor's Remit To Address?
The remit to address can be changed from Vendors -> Overview -> Remit To.
Wed, Feb 28, 2024 at 9:31 PM