We will flag potential duplicate invoices within Plate IQ. You will need to resolve these duplicates.
Navigate to the Invoices tab.
On the left side, you are able to easily filter for potential duplicates.
Click the Issue Type dropdown. Select Potential Duplicate.
Click into the invoice. You will see a potential duplicate flag with a link to the other invoice.
A pop up will display the duplicate invoice information side by side.
Compare the information. You have the option to keep either or both invoices.
We recommend paying attention to the exported and paid rows in order to keep the correct invoice.
Please note: Plate IQ has processes in place to identify and remove duplicate invoices. However, because weeding out duplicates requires manual verification, they take longer to process. Plus, they waste your team's valuable time as people upload the same item multiple times.